Do I need an appointment?

Yes, we operate by appointment-only, if you would like to make an enquiry please contact us and we will respond as soon as possible. We endeavor to respond to all enquiries within 2 business days.

Where are you located?

We are located at 29 Titan Way, Rotokawa, 3378, Taupo! We are down the road from the NZMCA park.

How many years do I need to have an annual water ingress inspection?

Your Dethleffs water ingress warranty is 6 years. We encourage you to book your annual inspection, to ensure optimum maintenance of your RV. You can find further details of this in your service book. Each manufacturer offers a different warranty period!

What do I need to bring with me when I book in for my annual water ingress inspection?

You will need to bring your service folder and ensure your service book is in there, so we can stamp it for you, to keep your records up to date.

How much is my Dethleffs annual water ingress inspection?

$575 incl. GST for a Motorhome

$499 incl. GST for a Caravan

Other manufacturers may have different prices, please contact us to find out more!

How long does the inspection take?

Approximately 3 hours

What is the length of warranty for my appliances?

In general, most appliances come with at least a 12-month warranty. If they came as part of your Dethleffs RV they will have a 2-year standard warranty.

What is the warranty on after-market upgrades?

In general, most upgrades will come with at least a 12-month warranty. Please ask when making an enquiry about upgrades, so we can confirm, as this may differ between our suppliers.

Do you handle insurance repairs?

We sure do! In the case of an accident, contact your insurance provider and start the claim process with them, and let them know that you would like us to carry out the work for you. Once you have a claim number give us a call to schedule an appointment, or click here.

What details do I need to include in my enquiry?

The more detail the better. The information we typically request includes your contact details, the year, make, model and registration of your caravan/motorhome, and a brief description of the upgrades you are interested in.