Frequently Asked Questions

Check out some of our FAQs and answers below, if you can’t find what you are looking for, please get in touch!

Do I need an appointment?

Yes, we operate by appointment only to ensure a team member is available to assist you. If you’d like to make an enquiry, please contact us, and we’ll get back to you as soon as possible. We aim to respond to all enquiries within two business days.

Do you sell parts?

No, we don’t carry spare parts for sale. We only order parts as needed for specific jobs we’re working on. If you’re looking for RV parts, we recommend checking out RV Mega or RV Supplies.

Where are you located?

We are located at 29 Titan Way, Rotokawa, 3378, Taupo! We are down the road from the NZMCA park.

How many years do I need to have an annual water ingress inspection?

Your Dethleffs water ingress warranty is 6 years. We encourage you to book your annual inspection, to ensure optimum maintenance of your RV. You can find further details of this in your service book. Each manufacturer offers a different warranty period!

What do I need to bring with me when I book in for my annual water ingress inspection?

You will need to bring your service folder and ensure your service book is in there, so we can stamp it for you, to keep your records up to date.

How much is my annual water ingress inspection/habitation service?

$499 incl. GST for a Motorhome or Caravan

How long does the water ingress/habitation inspection take?

The inspection takes approximately 3–4 hours. This timeframe applies to the inspection only—if you need additional work done, we require at least one week’s notice to ensure we can allocate extra time.

What is the length of warranty for my appliances?

In general, most appliances come with at least a 12-month warranty. If they came as part of your Dethleffs RV they will have a 2-year standard warranty.

What is the warranty on after-market upgrades?

In general, most upgrades will come with at least a 12-month warranty. Please ask when making an enquiry about upgrades, so we can confirm, as this may differ between our suppliers.

Do you handle insurance repairs?

We sure do! In the case of an accident, contact your insurance provider and start the claim process with them, and let them know that you would like us to carry out the work for you. Once you have a claim number give us a call to schedule an appointment, or click here.

Do you handle warranty work?

Yes, we do! If you need warranty repairs, start by contacting your dealership to confirm coverage of the issue. Let them know you’d like us to carry out the work, and ensure they get in touch with us to provide a PO number and approval for the repairs. Once they have liaised with us, we will get in touch with you to schedule an appointment.

What details do I need to include in my enquiry?

The more detail the better. The information we typically request includes your contact details, the year, make, model and registration of your caravan/motorhome, and a brief description of the upgrades you are interested in.